Going forward, it is important for INKEL to have strong quality centric processes & effective knowledge management tools in service centric business lines. Further, establishing clear frameworks & standard operating procedures, developing systems for cost recognitions, cost controls and segment level profitability reporting, and technology assessment and revamping exercise are proposed as part of operational roadmap. Formation of appropriate, dedicated teams for driving the transformation efforts is also recommended. Key Performance Indicators (KPI) to measure the effectiveness in achieving the company’s business objectives are identified along four streams – Services Growth, Profitability & Cashflow, Efficiency and Organizational Focus which will be tracked and monitored through a dashboard system with appropriate access control to different levels in the organization.

INKEL with a renewed approach towards a larger role as a ‘total solution provider’ (TSP) for all infrastructural issues will focus on achieving excellence in designs, ESG focus and a diversified outlook to emerge as a strong facilitator for infrastructure development of Kerala.